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What is the return policy?

We have a 14-day returns policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

To initiate a return, please contact us at uranus.huisdieren@gmail.com .
If your return is accepted, we'll send you a return shipping label with instructions on how and where to send the package. Items returned to us without a return request will not be accepted.

If you have any questions about returns, you can always contact us at uranus.huisdieren@gmail.com .

Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item. We will then evaluate the issue and resolve it for you.

Exceptions/Items that cannot be returned
The following items cannot be returned:
Products that have been used or damaged after receipt.
Sale items and gift cards cannot be returned. If you have any questions about a specific product, please contact us before purchasing.

Unfortunately, sale items or gift cards cannot be returned.

Exchange
The fastest way to get the item you want is to return the item you have and purchase the new item separately once the return is accepted.

Legal 14-day cooling-off period in the EU
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason. As above, your item must be in the same condition as when you received it, unworn or unused, with tags attached and in its original packaging. You will also need a receipt or proof of purchase.

Refund
Once we've received and inspected your return, you'll be notified and we'll also let you know if it's approved. If approved, you'll automatically receive a refund via your original payment method within ten business days. Please note that it may take some time for your bank or credit card company to process and deposit the refund.
Please contact us at uranus.huisdieren@gmail.com if it has been more than 15 business days since we approved your return.

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Products

All-in-One Cat and Dog Bed

All-in-One Cat and Dog Bed

€38,69
Automatic Cat Teasing Ball

Automatic Cat Teasing Ball

€15,75
Bed for Dogs Gloria GREEN DREAMS Black (54 x 50 cm)

Bed for Dogs Gloria GREEN DREAMS Black (54 x 50 cm)

€40,49
Breathable Pet Backpack for Cats and Small Pets

Breathable Pet Backpack for Cats and Small Pets

€122,35